Refund policy

Returns are accepted within 45 days of delivery. If you are not happy with your Searlume Precision Cooker, you can return it for a full refund, provided it reaches us in like-new, re-sellable condition with its original packaging and all included components. After 45 days, orders are final.

Conditions for change-of-mind returns

• The cooker must be in like-new condition, free of damage and signs of heavy use.
• It must be returned in its original packaging with all components included.
• Items purchased on sale or with a discount code are final sale and not eligible for change-of-mind refunds.
• Return shipping costs for change-of-mind returns are covered by the customer.

Refund processing

Once your return arrives and is inspected, we will confirm by email and issue your refund to the original payment method. As shipping on all Searlume orders is free, there is nothing to deduct — you are refunded the full amount you paid.

Faulty items and warranty

Every Searlume Precision Cooker is covered by a one-year warranty against manufacturing defects. If your cooker arrives damaged or develops a fault within the warranty period, contact us and we will send a replacement or issue a full refund at no cost to you, including any return shipping we ask for. To make a claim, email us with your order number, a description of the issue, and photos or a short video.

Exchanges

If you would like to exchange rather than return, contact us first and we will walk you through it.

How to start a return

Email searlume@gmail.com with your order number and we will reply with return instructions.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.