Shipping policy
Where we ship
We currently ship within Australia and to the international destinations listed at checkout, including the United States, United Kingdom, Canada, New Zealand, most of Europe, and parts of Asia and the Middle East.
Shipping rates
- Australia — Standard: FREE on every order.
- Australia — Express: A$15.
- International — Standard: A$20 flat rate.
Dispatch
We aim to dispatch orders within 1–3 business days. Orders are not dispatched on weekends or public holidays. You will receive a confirmation email with a tracking number as soon as your order ships.
Delivery estimates
Typical transit times once dispatched are 5–10 business days for Australian standard delivery, 3–5 business days for express, and 7–15 business days for international orders. These are estimates, not guarantees, and can be affected by carrier delays.
Customs and import charges
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping rates.
Address changes
We can update your delivery address only before your order has been dispatched. Contact us as soon as possible at searlume@gmail.com with your order number. Once a parcel is with the carrier we are unable to redirect it.
Delayed, lost, or damaged parcels
If your tracking has not moved for more than 7 business days, contact us and we will open an investigation with the carrier. If your order arrives damaged, email us photos within 7 days of delivery and we will arrange a replacement or refund under our Refund Policy and one-year warranty. If tracking shows delivered but you cannot locate the parcel, please allow 24 hours and check with neighbours or your building, then contact us and we will help.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.