Shipping policy

Where we ship

We ship to the following destinations:

  • North America: United States, Canada
  • United Kingdom & Ireland: United Kingdom, Ireland
  • Europe: Germany, France, Netherlands, Belgium, Austria, Sweden, Denmark, Finland, Norway, Switzerland, Spain, Italy, Portugal
  • Oceania: Australia

We are not able to accept orders for delivery outside these countries at this time. If your country is not listed, email support@searlume.com and we will let you know when that changes.

Shipping rates

Shipping is free on every order, to every country listed above. There is no minimum order value and no surcharge for remote addresses.

Plug and voltage

The Searlume Precision Cooker is supplied in the version that matches your delivery region:

  • United States and Canada — 110–120V with a US plug
  • United Kingdom and Ireland — 220–240V with a Type G plug
  • Europe — 220–240V with a Type C/F plug
  • Australia — 220–240V with a Type I plug

The correct version is preselected on the product page based on where you are browsing from, and you can change it before you buy. We ship the version shown on your order confirmation, so please check it matches your delivery address. If they do not match, email support@searlume.com before your order is dispatched and we will correct it.

Dispatch

We aim to dispatch orders within 1–3 business days. Orders are not dispatched on weekends or public holidays. You will receive a confirmation email with a tracking number as soon as your order ships.

Delivery estimates

United States: orders normally arrive within 7–12 days of dispatch.

All other destinations: transit times vary by country and carrier. Your tracking number is the most accurate guide once your order is on its way, and we will help chase anything that stalls.

All delivery estimates are estimates, not guarantees, and can be affected by carrier and customs delays.

Import charges

United States: any import duties, taxes, or customs fees that apply to your order are covered by Searlume. You will not be asked to pay anything on delivery.

All other destinations: your order may attract import duties, taxes, or customs fees set by your country. These are not included in the price and are not collected at checkout, so they may be payable to the carrier before delivery. Amounts and rules are set by your local authorities, not by us.

Address changes

We can update your delivery address only before your order has been dispatched. Contact us as soon as possible at support@searlume.com with your order number. Once a parcel is with the carrier we are unable to redirect it.

Delayed, lost, or damaged parcels

If your tracking has not moved for more than 7 business days, contact us and we will open an investigation with the carrier. If your order arrives damaged, email us photos within 7 days of delivery and we will arrange a replacement or refund under our Refund Policy and one-year warranty. If tracking shows delivered but you cannot locate the parcel, please allow 24 hours and check with neighbors or your building, then contact us and we will help.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.